Support
Something not working, a purchase gone missing or an idea to share? Write to us, we are happy to help.
Write to us
contact@Include your player ID (Settings › Account and save), the game version (Settings › About) and your phone model. The Contact us button in the game (Settings › Help) does this for you. We reply within 14 days at the latest.
Frequently asked questions
How do I restore purchases after a new phone or a reinstall?
Open Settings › Purchases › Restore purchases. Use the same Apple or Google account you bought with. One-time purchases come back: Patron, Starter pack, the golden season trail and cosmetic sets. Amber from packs is part of your progress and comes back with your cloud save. If something is missing, write to us with your player ID and the date of the purchase.
I am changing phones. How do I move my progress?
Your progress is saved in the cloud in your account: in iCloud on iPhone, in Google Play Games on Android. On the new phone, sign in to the same account (the Apple ID with iCloud turned on, or the same Google account in Play Games), install the game and open it. Your progress loads by itself, and Restore purchases brings back your purchases.
Cloud save works within one platform: from iPhone to iPhone or from Android to Android.
How do I change the language?
Settings › Language. The game speaks Polish, English, Spanish and German. You also pick the language when you first open the game.
What is the statistics consent and how do I turn it off?
With your consent the game sends gameplay statistics and crash reports (Firebase), without your name or contact details, so we know what to improve. It is off by default. You can change it at any time in Settings › Privacy. Details are in the privacy policy.
How do I delete my data?
Settings › Danger zone › Delete my data erases progress, settings and consents from your phone and the cloud copy. You can restore purchases afterwards. If you only want a fresh start, choose Start over: it erases progress, while purchases and settings stay.
For anything else about your data, write to us with your player ID. More in the privacy policy.
I found a bug. What should I send?
The easiest way is the Contact us button in the game (Settings › Help), because it adds your player ID, the game version and your phone model by itself. If you write from your own mail, include:
- your phone model and operating system version,
- the game version (Settings › About),
- your player ID,
- what you did just before the bug and what happened.
A screenshot or a short screen recording helps a lot.
Does the game work offline?
Yes. You need the internet only for purchases, cloud save and, if you agree, sending statistics.
I ran out of hearts. What now?
You have 5 hearts, and one comes back every 10 minutes. They only count in the saga: you lose one when you lose a level or leave one you have started. The other modes and the Practice table never cost hearts, so you can always keep playing.